This is one of the astonishing integrations that I see in the system. It really excites me.
In today's business scenarios, to reach for a data and respond quickly is very important. Especially after the Covid process we faced, we need to reach data without waiting for anyone or a department to supply us the data.
So for replying questions from departments, customers etc., we can use teams and integration of D365.
Teams can be integrated with Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation.
On teams, you can connect the apps and have and share data.
For details you may use the link below.
https://docs.microsoft.com/en-us/dynamics365/teams-integration/teams-integration
For more visualization, I found this videos very helpful.
https://www.youtube.com/watch?v=PPt0-9uyM-g
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